As websites become more interactive, it becomes increasingly important for businesses to provide a way for customers to communicate with them in real-time. One way to do this is by adding a live chat feature to your website. In this article, we’ll discuss the benefits of live chat and show you how to add it to your website using HTML code.
Benefits of Live Chat
Live chat offers several benefits to businesses, including:
- Improved customer satisfaction
- Increased sales
- Reduced support costs
- Increased website engagement
Improved Customer Satisfaction
Live chat allows customers to quickly and easily get the help they need. They don’t have to wait on hold or navigate through a complicated phone system. This can lead to increased customer satisfaction and loyalty.
Live chat can also help increase sales. By providing real-time assistance, businesses can help customers make purchasing decisions and overcome any objections they may have.
Reduced Support Costs
Live chat can also reduce support costs. It’s often cheaper to provide support via live chat than it is to provide support via phone or email.
Increased Website Engagement
Finally, live chat can help increase website engagement. Customers are more likely to stay on a website that offers live chat, as they know they can easily get help if they need it.
Adding Live Chat to Your Website
Adding live chat to your website is easier than you might think. Here are the steps:
- Choose a live chat provider
- Create an account
- Copy the HTML code provided by the provider
- Paste the HTML code into your website
Choosing a Live Chat Provider
There are several live chat providers to choose from, including Zendesk Chat, Olark, and LiveChat. Each provider has its own set of features and pricing options, so be sure to research each one to find the best fit for your business.
Creating an Account
Once you’ve chosen a live chat provider, you’ll need to create an account. This usually involves providing some basic information about your business, such as your name and website URL.
Copying the HTML Code
After you’ve created an account, the live chat provider will provide you with a snippet of HTML code. This code contains the live chat widget that you’ll need to add to your website.
Pasting the HTML Code
To add the live chat widget to your website, simply paste the HTML code into the appropriate section of your website’s HTML code. This will vary depending on your website platform, but most platforms have a section for adding custom code.
Adding live chat to your website is a great way to improve customer satisfaction, increase sales, reduce support costs, and increase website engagement. By following the steps outlined in this article, you can easily add live chat to your website using HTML code.